Creditor Claims Architect
Lloyds Banking Group – General InsuranceLloyds TSB Insurance is the general insurance arm of the Lloyds TSB Group. With over 6 million policyholders, the leading share of the direct home insurance market and the fastest-growing segment of the motor insurance market, Lloyds already enjoy an enviable position in a very competitive marketplace. Lloyds offer the perfect environment for people with the drive and ambition to match our own.
An exciting new opportunity has arisen for a Creditor Claims Architect to join our creditor team based in Shannon. Reporting directly into the head of Creditor you will play pivotal role in building a deep commercial insight into our claims costs across all underwritten creditor products and will contribute to the GI CS claims strategy as a key interface with other stakeholders in GI (customer services claims insight, products and marketing, actuarial and Finance). You will quantify and manage the realisation of commercial opportunities in creditor through the development and delivery of a programme of continuous improvement in claims and other core processes with a specific emphasis on Six Sigma and Lean methodologies.
Accountabilities
• To work closely in partnership with GI Claims Insight and operations teams to deliver control of claims spend and operations process and to eliminate waste through the clear identification of claims and direct cost improvement opportunities & plans to capture them – clear direction, claims strategy and priorities.
• To set and achieve annual targets on projected claims management activities (including fraud, leakage reduction, back-to-work assistance, and medical advice) on claims costs in a way that will impact on business planning, claims cost, risk prices and capital reserving.
• To provide a clear feedback loop to performance efficiency and improvement in the claims operation, while ensuring claims settlement costs and customer advocacy are optimised.
• Lead and drive process and systems changes to deliver profitability, improved customer service and robust operational controls across the business.
• Ensure the team operates within the policies and guidelines of LBG Risk Management, and the external regulatory environment. In particular ensure all teams work to embed the desired outcomes of 'Treating Customers Fairly’.
Knowledge and Experience
• Extensive Insurance Claims Experience
• Insurance Claims Strategy expertise - requirement to help shape the agenda for market-leading strategy development and implementation for creditor claims management - capability development and leveraging
• 3rd level/appropriate professional qualifications
• Process expertise skills / Lean/Six Sigma MBB qualification in an FS context
• Analytical skills - high claims spend for complex products
For more information email your CV to danny.palmer@resource-management.co.uk